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CRM (Microsoft Dynamics 365) in Support of Operational Excellence

Approval has been received to extend the Microsoft Dynamics 365 CRM Solution to employee/HR related processes. Utilizing AI-powered solution to automate employee inquiry and HR complex case management is expected to transform the current service experience. This solution will enable better tracking and transparency of service requests and reduce wait times. A unified knowledge base platform to better support departmental administrator and provide greater access to standardized tools and resources through self-service will also be delivered.