- Start with the Payroll and the Service Center, refine recently drafted organization design. Ensure design reflects workflow and the specialized knowledge required in payroll (align with HR Review recommendation to abandon generalist model in the service center). See also Objective 4: Responding to Unique FHS Requirements and Objective 5: Human Resources Functional Organization Design
- Clarify pan-University role descriptions (including behavioural aspects of teamwork, service and collaboration).
- Identify opportunities to improve knowledge, skills and behaviours required to deliver exception levels of accuracy and service.