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HR Review Implementation

Respond to Unique FHS Requirements

Deliverable: FHS and central HR to identify the transactional work that is common across campus and determine where this work is best done from an efficiency (quantitative) and effectiveness (qualitative) perspective.

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What did we do?

The Faculty of Health Sciences (FHS) Human Resources team, and HRS collaborated to create a comprehensive work plan for the transfer of accountability for identified workforce data administration transactions from FHS HR to the HR Operations team. Two phases of this migration have been completed so far to ensure a smooth transition. Phase 1 focused on transferring transactions related to interim employee groups, including the newly introduced Short Term Employee group in 2021. Building on this work, Phase 2 transitioned the remaining employee groups, with the exception of specialized functions supporting faculty and clinical faculty. Some work to ensure role clarity is ongoing.

Outcome – Ensured Payroll was transitioned to reduce duplication; Enable FHS HR to Focus on Delivery of the HR Strategic Partner Model

Through effective collaboration and high-level coordination of activities at every stage of the process, transactional payroll and workforce administration processing and support was successfully moved from FHS HR to the HR Operations team. Almost 100% of job data, Additional Pay and department budget table transactions have now been transitioned to HR Operations:

  • 99% of Job data transactions were processed by HR Operations in 2022-23, compared to 87% in 2019-20; FHS HR now processes approximately 1% of job data transactions.
  • Department Budget Table transactions processed by HR Operations increased from 78% in 2019-20 to 99.7% in 2022-23; as the percentage of transactions processed by FHS HR decreased from 22% in 2019-20 to just 0.21% of all transactions in 2022-23.

Partnership between HR Operations, FHS HR, FHS directors of administration, and the department administration team, has helped advance the transition. Continued efforts to address service clarities such as issue escalation path and resolution continue. The ongoing work will help to continuously enhance transactional efficiency and service delivery.

Significant work has also been completed as part of the Special Premium Payment (SPP) initiative. This major initiative is aimed at streamlining departmental and finance processes in FHS. Further details can be found in the Future Initiatives section of this document.